We promise that you will get service
you are happy with or you don't have to pay for it! We know
our business depends on doing excellent work, and it's the
quality of our service on which we stake our success. We're
working very hard to make our name mean reliable, high-quality
service. We strive to provide perfect service, but if there is
ever a time when our service is not completely satisfactory,
please let us know right away. We will make it right, either
by coming back to re-clean the yard the same day or the next
day, and also crediting your account so you won't be
charged.
What
if I want to skip a service
day?
You
will not be charged if you call us at the latest by 8:00 a.m.
on the day of service to skip your yard that day. If the dog
will be gone from the yard for a couple of weeks, or for some
other reason you want us to skip your yard for a day or more,
we can hold service and you will not be charged for those
days. There will also be no charge for service missed due to
weather or some other event beyond your control.
What
happens when it
rains?
We
will usually work in the rain. A very heavy rainfall or
lightning may delay us, though. We will try to make
it up to you the next day if possible. Otherwise we will
start back up on your next regularly scheduled service day,
and you will not be charged for the service that was not
completed.
Are
there any contracts I have to
sign?
No - We can start and stop your
service over the phone. We do not require contracts, there is
no minimum service period, and there is no advance notice
required to cancel service.
We only ask that
you sign our Customer Sign-up sheet, allowing us permission to
access your yard so we can perform our cleaning service, and
acknowledgement of our terms of service.
*If we are unable to
gain access to your gated community, your gate is locked, or
the dog will not allow us to clean the yard when we come to do
the work, it will be necessary to charge for the service call
that could not be completed.
How do I pay
you?
We have several
methods of accepting payment. Most statements are sent
out via U.S. Mail. You can pay by standard check, or
on-line through your financial
institution.
Automatic Credit/Debit Card
Payments
You can have your monthly bill
automatically paid through the credit/debit card of your
choice. If you would like this service, email us
at scoopdapoo@bellsouth.net and we'll send you a copy of
our Credit Card Authorization Form.
Just
complete, sign, and return it to us, and we will begin
auto-billing immediately.
Or download the
credit card authorization form here: Credit Card Authorization
Form
Mail
to:
Scoop da Poo,
llc
P. O. Box 811626
Boca
Raton, FL
33481-1626
Automatic debit can be stopped at
any time by letting us know in writing.
Email Statements – eliminate
paper
bills
We can also
email your statements to you. You can still pay us the
regular way, by check or through your financial
institution. Or you can click the link in the email and
it will bring you to a secure site in which you can pay us
with a credit/debit card. This is a secure “VeriSign”
site in which you can track all of your account activity, and
payment history too.
Just provide us with your email
address on the new client info sheet, or send us an email
at: scoopdapoo@bellsouth.net and let us know that you would like
to begin receiving email statements.
